Italian Furniture Direct
How much does delivery cost?
Delivery to mainland UK is £50.
What is included in the cost of delivery?
The delivery cost includes delivering your items to your door only.
VAT
All prices include standard 17.5% VAT.
Returns & Cancellations
From the point of placing your order you have 7 days to cancel the order for a full refund. Under the Distance Selling Regulations (2000) we are under no obligation to accept returns or issue refunds for items which are made to order or have been assembled (if delivered flat packed). this is internet customers only. If you are returning an item then it is up to the customer to pay all costs for returning and all items will have to be in their original packaging and in a resaleable condition.
Please note that items that are especially Made-to-order, if a customer wants cancel a made-to-order product for any reason after the goods have been manufactured and ready for delivery, it is very unlikely that we could sell the same items to another customer at full selling price. We'll therefore reserve the right to charge a cancellation fee of 50% of the order price.
Faults & Damage
It is your duty to inspect the items for damage after they have been delivered. we will allow 7 days from the point of delivery for you to report faults or damage to us by either phone or email (please include your order reference). In either case we will offer an exchange, or allowance. When possible we will inspect items before dispatch, but this is not always an option due to items being pre-packaged. Please try and provide photographic evidence as this will assist us.
Delivery
Delivery prices & timescales quoted apply to orders placed via our website only; if placing an order in store or by phone then these may vary. Delivery is made by one person so if possible assistance should be provided. Any delivery dates given should be taken as estimates. Our courier will phone you before intended delivery, for this reason we require a telephone number during checkout. Any special delivery requirements should be made known to us in advance, by either email or telephone call. We will not be held responsible for any delays in delivery. Typically, delivery will take place 7-14 days from when the goods are in stock, but can take longer in certain circumstances. To find your delivery time you should take the lead time + 7-14 days.
Lead Times
A lead time is the time it takes for a company to manufacturer and deliver your items to our warehouse. This is NOT a delivery time to the customer and should not be treated as such. Lead times are approximate, but are stated using the most common delivery timescales from previous orders. During certain busy periods lead times may be extended (Easter, Christmas, etc).
Product Information & Pricing
We reserve the right to cancel any order which has been mis-priced. We try to ensure that all information in our products is as accurate as possible, however sometimes there may be mistakes. Information on items is provided by the manufacturer and as such as will not be held accountable for incorrect dimensions or other attributes. You should acknowledge that finishes & fabrics provided are to be used as a guide only and may differ from the final product.
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